TERMS OF SERVICE & LICENSE

A binding operational agreement between Capsolu LMS and partner educational institutions, guaranteeing complete data sovereignty, high availability, and institutional support.

Effective: September 2026•99.99% Uptime SLA Guaranteed•100% Sovereign Data Isolation
99.99%High Availability

Uptime SLA Guarantee

Full commitment to server stability and kiosk exam readiness during peak examination seasons.

SaaSAuthorized License

Certified Cloud Operation

Cloud subscription to manage campuses, learners, staff, and operations without intermediaries.

100%Zero Lock-In

Full Data Portability

Complete freedom to export rosters and student grades anytime in standard formats with zero penalty.

Auto-ScaleElastic Capacity

Fair Use & Peak Traffic

Infrastructure automatically scales with surges in attendance scans and mass exam generation.

Key Contractual Definitions

Standardized legal and technical definitions governing the terms of service.

The Platform

Capsolu Cloud LMS

The Capsolu cloud ecosystem including admin consoles, student portals, QR kiosks, exam engines, and sovereign APIs.

Tenant / Client

Authorized Educational Entity

The educational institution, academy, tutoring center, or independent educator contracted for the cloud license.

Customer Data

Proprietary Educational Records

All student rosters, attendance records, exam questions, gradebooks, and financial data uploaded by the client.

Authorized Users

Staff, Instructors & Students

Administrators, educators, front-desk staff, parents, and students provisioned with verified credentials via RBAC.

Mutual Operational Commitments

Balanced Rights & Responsibilities

Clear division between platform obligations and institutional tenant responsibilities.

What Capsolu Commits To

  • Deliver at least 99.99% operational uptime year-round on resilient sovereign infrastructure.
  • Enforce strict tenant data isolation, encrypted backups, and prevent any cross-institution leakage.
  • Provide 24/7 technical and engineering emergency assistance during critical examination seasons.
  • Guarantee unrestricted export of all student rosters, attendance logs, and exam scores anytime.
  • Never sell, share, or monetize student or center records with external third parties or advertisers.

What the Client Commits To

  • Maintain the confidentiality of administrative credentials and assign roles carefully.
  • Utilize communication gateways strictly for academic alerts and avoid unsolicited spam.
  • Comply with applicable educational regulations and refrain from uploading infringing content.
  • Refrain from reverse-engineering, security probing, or disrupting platform services.
  • Settle agreed subscription fees in accordance with the selected billing cycle.

Master Services Agreement Articles

Detailed legal clauses covering operations, security, subscriptions, and data rights.

Article 01: Scope of License & Cloud Delivery

Non-exclusive SaaS license to operate the platform without source code transfer.

MSA-01

•Capsolu LMS grants the authorized educational institution a non-exclusive, non-transferable cloud subscription to operate the platform within their plan capacity.

•The service encompasses student directory management, QR attendance kiosk, CBT examinations, curriculum question banks, and automated notifications.

•The license grants operational SaaS usage only and does not convey ownership, resale, or reverse-engineering rights of platform source code.

Article 02: Account Governance & RBAC Security

Strict role-based access control preventing cross-staff data exposure.

MSA-02

•Institution administration is fully responsible for provisioning supervisor, teacher, and reception accounts with appropriate role permissions.

•The client commits to safeguarding administrative credentials and reporting any suspected unauthorized access immediately.

•Capsolu enforces encrypted sessions (Secure HttpOnly cookies), automated rate limiting, and anomalous login detection.

Article 03: Acceptable Use & Compliance

Prohibition of spam, unauthorized penetration testing, and regulatory violations.

MSA-03

•Use of the platform for activities that breach educational regulations, attempt source code reverse-engineering, or conduct unsanctioned penetration tests is prohibited.

•The client commits to using communication interfaces strictly for educational and operational alerts, refraining from unsolicited spam.

•Capsolu reserves the right to suspend accounts engaged in abusive load flooding or deliberate attacks, with immediate administrative notice.

Article 04: Intellectual Property & Exam Content

100% institutional ownership of exam banks, lectures, and handouts.

MSA-04

•All exam questions, notes, curriculum taxonomies, and pedagogical content uploaded remain the 100% exclusive intellectual property of the client.

•Capsolu holds zero proprietary rights over uploaded questions and will never share, sell, or train external models on customer content.

•Dynamic watermarking technology is provided to discourage unauthorized screen photography and exam content leakage.

Article 05: Service Level Agreement (SLA) & Uptime

99.99% operational availability guarantee with 24/7 exam emergency support.

MSA-05

•Capsolu guarantees a minimum of 99.99% monthly operational uptime, excluding pre-announced off-peak maintenance windows.

•Continuous automated encrypted backups protect educational data against catastrophic loss with fast point-in-time recovery.

•Priority technical and engineering support is available 24/7 to address operational emergencies during critical exam periods.

Article 06: Subscriptions, Pricing & Billing

Transparent billing, 15-day cardless free trial, and prorated upgrades.

MSA-06

•Cloud subscription fees are billed according to the selected cycle (monthly or annual with 2 months free discount).

•New academies receive a full 15-day unrestricted trial with zero payment card required prior to commercial commitment.

•Mid-cycle tier upgrades are calculated on a prorated basis so institutions only pay the difference for added student capacity.

Article 07: Term, Termination & Data Purge

Open cancellation anytime, 30-day export grace period, followed by complete cryptographic wipe.

MSA-07

•Either party may terminate the agreement with written notice prior to billing cycle renewal. The institution retains full export capability.

•Capsolu provides a 30-day complimentary grace period post-cancellation to export rosters, grades, and financials in standard Excel/CSV formats.

•Following the grace period, all database records, file uploads, and encrypted snapshots are purged via irreversible cryptographic wipe.

Frequently Asked Legal Questions

Direct answers to key questions about data sovereignty, pricing, and backups.

Ready to Launch Your Sovereign Campus?

Start your 15-day cardless free trial today. Full feature access with dedicated support.